Chapter OneThe Art of Conflict

The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function.

F. Scott Fitzgerald, The Crack-Up

When we intervene in conflict, whatever our role, we inevitably address how people think about their disputes. We may believe that we are trying to hammer out an agreement, change the way people communicate, or help them through a healing and recovery process. However, we do not really change the dynamics of a conflict unless we change how those involved see the challenges before them, the people they are in conflict with, or the way in which the conflict has arisen and developed.

This is also true for ourselves. Unless we change ...

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