The Conflict Resolution Toolbox, 2nd Edition

CHAPTER TWOOVERVIEW OF THE MODELS

The Toolbox profiles the following nine conflict analysis models, nine different lenses or perspectives through which the practitioner can assess situations of conflict.

WHY THESE NINE MODELS?

There are many approaches to conflict, many ways to understand difficult situations, and many possible maps or models that can help practitioners diagnose and intervene in conflict. So why these nine? These models were chosen for a variety of reasons. First, as models, they are well balanced between simplicity and complexity. The Dynamics of Trust model presents a great deal of the complexity that attribution theory brings to the table, yet does so in a functional and useful way. The Triangle of Satisfaction expands and refines the foundational idea of interests in a way that can be applied in real-time conflict situations.

Second, they were chosen for their clarity in giving direction and guidance for intervention. Each model offers the practitioner clear, focused ideas on what will help in a given conflict, and why.

Finally, these models represent a wide range of unique ways to approach and address conflict. Each model provides a different and potentially useful angle on the problem. This range of models is not complete and is not meant to be. Rather, the Toolbox is intended as a foundation, a good beginning toward providing practitioners with roadmaps, “conflict maps,” that can assist them as they grow and develop.

The following is an overview of ...