CHAPTER FOURMANAGING CLIENT MEETINGS

The ability to engage with clients in an efficient and accurate manner is important to the success of any consulting assignment.

Much of our engagement with clients takes place in the form of meetings. Meetings may concern the discussion of new opportunities, the joint formulation of approaches and strategies, the reporting of progress during project delivery and a wide range of other themes. The approach and style with which consultants engage has a great impact on the client experience. This was highlighted by a senior marketing executive working in the airline industry.

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