Acknowledgments
A book is by no means a solo endeavor. This second edition is anything but typical, so it required an outstanding team.
Nancy Davis spearheaded this second edition with enthusiasm. I thank the responsive team at New Riders, led by Laura Norman and Robyn Thomas, for being open to change and keeping this book on schedule.
I thank my amazing husband, Chris Jones, for his encouragement at the right moments and his patience with the extended hours that went into this edition. I also appreciate the overwhelming support from my parents, Jan and Pete, as well as my in-laws, Vivian and David.
I thank the content professionals that I’ve had the pleasure of meeting through training or consulting and through research about content for sharing ...
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