TOOL F International Ombudsman Association Standards of Practice
Reprinted from http://www.ombudsassociation.org/standards/IOA_Standards_of_Practice_Oct09.pdf
Preamble
The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics.
Each Ombudsman office should have an organizational Charter or Terms of Reference, approved by senior management, articulating the principles of the Ombudsman function in that organization and their consistency with the IOA Standards of Practice.
Standards of Practice
Independence
1.1 The Ombudsman Office and the Ombudsman are independent from other organizational entities.
1.2 The Ombudsman holds no other position within the organization which might compromise ...
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