3THE COURAGE TO SERVE

I NEVER CEASE TO BE AMAZED at how many decisions a good chief of staff makes for a U.S. senator without consultation. Given the hundreds of small and large requests a senator receives daily, this is an essential function. It is also the epitome of judgment in serving a leader: knowing when you can speak for the leader and when you had better consult her. It takes courage to serve as a close aide to a senior leader. If you bother leaders with too many matters, you will squander their energy; if you fail to bring things that they need to know to their attention, you may blindside them, causing embarrassment or calamity.

In many organizational cultures, when things go wrong, someone has to pay, to be offered up as a sacrifice, ...

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