8THE COURAGE TO LISTEN TO FOLLOWERS
WHEN COURAGEOUS FOLLOWERS are successful at steering leaders away from potentially disastrous behaviors, actions, or policies, we rarely see the process or even recognize its results. The media do not typically report preventive actions they do not see or catastrophes that didn’t occur.
Similarly, when leaders or organizations self-destruct, we usually see only the visible acts, or failures to act, of the leadership. Unfortunately, courageous followers do not always succeed, despite their best efforts. Attempts that courageous followers may have made to head off the disaster often remain invisible.
As we began the new millennium, contrary to this general rule of courageous follower public invisibility, people ...
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