I walk into the elevator with Scarlet. “I thought that was a good session,” she says. “I just wanted to talk to you about some of the work your people are doing with my marketing teams in Europe.”

“Do you mean the point-of-sale material initiative?”

“Yes, I am pleased with what has happened so far. The team is genuinely thinking about how the overall service will be improved, and not just about savings. You know this is crucial so that our products are properly marketed in the stores. I have never seen procurement think about this before. Usually, ...

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