CHAPTER 8

Putting It All Together

MIRACLE WORKERS CAN BE QUITE SQUARE. This was the startling, frustrating realization Jasmin came to as she gradually worked her way up to a department director position at a leading pharmaceutical company. She was perpetually in awe of the technical medical breakthroughs that the organization’s designers and research teams came up with, yet was also exasperated by the often unoriginal ways those products came to life. How was it possible that the same company that generated miracle drugs was so unmiraculous in every other way?

The even more startling realization came soon after: Jasmin herself was part of the problem. For her whole adult life, Jasmin had embraced this same kind of thinking that she now recognized ...

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