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The Creative Training Idea Book by Robert W. Lucas

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Keeping the Communication Flowing

Communication is the process (either verbal or nonverbal) of sharing information with another person in such a way that he (she) understands what you are saying. ‘Talking’ and ‘listening’ and ‘understanding’ are all involved in the process of communication.

Dr. H. Norman Wright

Learning Objectives

At the end of this chapter, and when applying concepts covered, you will be able to:

  • Build trust and establish credibility with learners.
  • Use behaviors for introducing your session in ways that stimulate interest and foster a positive atmosphere.
  • Apply key elements known about voice usage to enhance the effectiveness ...

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