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Preface

For almost three decades, I have been involved in training adults in many different environments. I started as a U.S. Marine Corps drill instructor in the early 1970s, with the approach that there was just one way to train. That way was autocratic, rigid, and left little room for individualism or creativity. Since then, I have come a long way in my thinking, just as many of you likely have since you started your training and presentation careers. Having worked in profit, not for profit, nonprofit, government, and volunteer organizations, and as a consultant to many major companies and organizations, I have been able to see and try many ...

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