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The Critical Few by Jon R. Katzenbach, Gretchen Anderson, James Thomas

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1. Why Aligning Culture Matters

SCENE: January, lunchtime. Casimir’s, a classic steakhouse restaurant in the Midwest.

KATZ: It’s great to see you in person again, Alex. And you look terrific. Challenging positions seem to agree with you. How is Toby doing? He has been a dear friend for years. And he seemed very supportive of you.

ALEX: He was. It was gratifying. And I hear that he’s very satisfied with his new role leading the nonprofit and shaking things up already.

KATZ: I’m glad to hear that. And I’m glad the board picked you. How is your new job going?

ALEX: Well, you and I have known each other for a long time, so I won’t put a happy face on it. Most of our people seem happy that we have a new CEO in place. Or at least that’s what they tell ...

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