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The Critical Few by Jon R. Katzenbach, Gretchen Anderson, James Thomas

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2. A Critical Few Traits

SCENE: March of the same year. Alex’s office.

KATZ: You look a bit glum. What’s wrong?

ALEX: I just finished conducting an exit interview with one of our best people, a young buyer named Calvin.

KATZ: That’s disappointing. What did you like about him, and why is he leaving?

ALEX: Calvin’s ambitious, with great business instincts. He focused on growth goals—both for his product group and for the whole retail chain. He built relationships with some new suppliers in Europe, really interesting merchandise. One of them offered him a job, and he told me yesterday that he’ll move to Germany and join them. He said the pay would be a bit more, but mainly he talked about how flexible they seemed, how much autonomy and direction ...

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