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The Critical Few by Jon R. Katzenbach, Gretchen Anderson, James Thomas

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Epilogue

SCENE: Mid-December. One of Intrepid’s retail stores. The store is bustling; it’s a weekday afternoon in the midst of the holiday season.

ALEX: Thanks so much for taking the time to come and walk through this store with me. I know that everybody’s lives are so busy, especially at this time of year.

SEBASTIAN: It’s my pleasure. The whole board has been so interested to hear about your efforts related to culture. I jumped at an invitation to see it in action.

ALEX: I told the manager, Jess, that we’d be here, and she’s excited to give us a walk-through of both the customer spot for the package removal and the improved recycling center in the back by the docks. She’s in a staff meeting until noon. [Checks his watch] We’re a little early: ...

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