Glossary of Key Terms
authentic informal leaders/AILs. People who influence and energize others without relying on their title or formal position in the hierarchy to do so. They have an innate ability to influence others and are a powerful resource to spread critical few behaviors from the bottom up.
behaviors. Patterns within a company of how individuals spend their time, make decisions, live relationships, handle conflicts and truths, and perform their jobs; what people “do” on a day-to-day basis.
critical few. A strategic, thoughtfully selected subset of traits, behaviors, people, or emotions, narrowed down for the purpose of having the most impact on a company within the shortest possible period of time.
cultural action/intervention. Targeted ...
Get The Critical Few now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
