Preface

As the economy dramatically shifts and settles, fundamental questions are being raised about the readiness of the workers to handle the jobs of the future. Is your company ready to handle international competition? Is it agile enough to deal with rapid change? What skills will the new economy require?

Traditional education with a focus on a proficiency in reading, writing, and arithmetic has worked in the past, but the new workplace requires more from its employees. Employees need to think critically, solve problems, innovate, collaborate, and communicate more effectively—and at every level within the organization. According to the AMA 2010 Critical Skills Survey, many executives admit there is room for improvement among their employees ...

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