CHAPTER 2RESEARCH BRIEF
Twenty years ago, researchers confirmed what many business leaders had thought for a long time: A high IQ doesn’t guarantee successful performance in business. You also need the skills that come from emotional and social intelligence. In fact, many CEOs used this research as fodder to tell business schools, “Quit sending us 4.0 MBA graduates who fail miserably because they have zero social skills and can’t solve real problems!” Successful business requires a good dose of common sense and an ability to relate well with a lot of different people.
As a result of this research, emotional intelligence, or EQ, suddenly became the craze. Leaders in all kinds of organizations were seeing the dividends gained by enhancing the EQ ...
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