CHAPTER 6CQ ACTION

Learning to be effective in cross-cultural situations requires more than learning a few dos and don’ts. But at the end of the day, our cultural intelligence is ultimately judged based on how we behave. CQ Action asks the question: What behaviors should I adapt for this cross-cultural situation? This is when we move beyond our motivation, understanding, and strategy to actually engaging in our multicultural work and relationships.

CQ Action: This is the extent to which you can act appropriately in a culturally diverse situation. It includes your flexibility in verbal and nonverbal behaviors and your adaptability to different cultural norms.

Key Question: What behaviors should I adapt for this cross-cultural situation?

Robert ...

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