Chapter Summary
• Getting to know your people as individuals, the team dynamics, group morale, and capabilities requires availability, humility, vulnerability, curiosity, and authentic interest. It is a vital step toward identifying what is ahead of you in the task of building your behaviors and culture.
• Be prepared to manage difficult conversations, situations, and even hostility in the early days. Always gather your own impressions and insights and be receptive to wider causes of conflict or blockage within the organization.
No matter which scenario you are facing and as part of your essential data gathering, you need to know who is with you on the journey. You also need to assess what the scale of ...
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