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The Culture Cycle: How to Shape the Unseen Force that Transforms Performance
book

The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

by James Heskett
August 2011
Intermediate to advanced content levelIntermediate to advanced
384 pages
9h 38m
English
Pearson
Content preview from The Culture Cycle: How to Shape the Unseen Force that Transforms Performance

2. Culture as “Know How”

Some very successful leaders believe that culture is the foundation on which the success of their organizations is based. Arkadi Kuhlmann, CEO of ING Direct, an online-banking organization, is a strong believer in this theory. In his words: “With the right culture, the problems of commitment, alignment, and motivation go away and hierarchy becomes irrelevant.... [Managers] tend to set strategy and plans first and then try to put the right people in place. Great companies do it the other way around.”1 Tony Hsieh, CEO of Zappos.com, an Internet shoe retailer, puts it this way: “...our belief is that if you get the culture right, most of the other stuff—like great customer service, or building a great long-term brand, or ...

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Publisher Resources

ISBN: 9780132779821Purchase book