December 2013
Intermediate to advanced
208 pages
8h 16m
English
book
The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance
by Linden Brown, Christopher Brown
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Appendix 1
The Research Program
There have been several phases in our research program starting in 2007 and continuing through 2013. Its purpose has been to design, test, implement, and evaluate a customer culture measurement tool that does the following things:
1. It provides a concrete measurement and benchmark of the level of customer-centric behaviors of a company, business unit, function, or team.
2. It includes valid behavioral factors that are linked to business performance outcomes.
3. It indicates which behavioral factors are important to different market strategies.
4. It provides action guidelines for creating or strengthening each ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.