Chapter 10
Leaving a Legacy
The great use of life is to spend it for something that will outlast it.
—William James, American psychologist and philosopher
Donald Williamson, an extraordinary leadership coach, believes that the concept of “customer” has very wide application because when a person thinks of another person —a colleague, boss, partner, or buyer—as a customer, it acts as a way of developing relationships between people. He says, “If you want to be a leader you first have to be an authentic person. To be customer-centric you must be person-centric.”1
Williamson believes that this touches on a fundamental human truth: “that if people ...
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