CHAPTER 11

You’re the Boss

YOU ARE THE MANAGER of a busy public golf course in the suburbs of a major city. You just came into work, and you can tell already that it is not going to be a good morning. Why? Because a middle-aged man in golfing clothes has just burst through the front door looking enraged . . . and carrying a steering wheel in his hand.

He storms up to the counter, brushing past the people in line, and demands in a loud tone of voice to see the manager. You rush over and introduce yourself. He ignores your outstretched handshake, waving the steering wheel at you as he exclaims, “See this? Your stupid golf cart almost killed me and my family out there! My daughter has just been taken to the hospital with cuts all over!”

This is ...

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