Foreword
COMMUNICATION IS AN ART as well as a science. In our modern world of texts, tweets, and emails, coupled with a general oversaturation of information, I believe that communication has actually become a lost art. However, that lost art is about to be reclaimed.
In The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, Rich Gallagher masterfully helps you conquer this lost art form, which will not only help you turn around virtually any customer issue but also give you the nuanced skills to be able to communicate effectively with just about anyone.
While communication as an art form may be lost, it has become more important than ever. Today’s crowded business landscape is extremely competitive, and ...
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