In the Age of the Internet that ushered in this century, product was still king, and the Product Manager was the role around which everything else revolved. Today we are in the Age of the Customer, where the customer is king, and the role around which everything else must revolve is the Customer Success Manager. This is a new role, and that makes The Customer Success Professional's Handbook a timely and welcome contribution across the globe. It is comprehensive, accurate, and incredibly well informed, making it a “must-read” for anyone performing, managing, or entering the profession.
—Geoffrey A. Moore, Author, Crossing the Chasm and Zone to Win
Business Success = Customer Success. When companies realize this truth, they'll want this handbook!
—Therese Tucker, CEO and Founder, BlackLine
Gainsight is the clear thought leader in Customer Success. This Professional's Handbook teaches you how to scale Customer Success, drive up NPS and revenue retention, and get out ahead of the competition. Customer Success should be a science and not just an art. The Handbook helps you realize that.
—Jason M. Lemkin, SaaStr CEO and Founder
Everyone agrees that Customer Success is a worthy and profitable goal for every company. It's the damn execution thing that gets in the way. And at the heart of execution lies the CSM. The Customer Success Professional's Handbook is the most comprehensive book that's ever been written on the critical steps for successfully implementing CS at scale. For ...
Get The Customer Success Professional's Handbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
