Chapter 7RESULTS WIN SUPPORT
JUST OVER NINE MONTHS LATER . . . JANUARY 15
CHRO Pam Sharp was ready. Her laptop was connected to the projector, her presentation printed out for her reference with a few handwritten notes, and she’d prepared her remarks with her usual meticulous attention to detail and outcomes. She’d also reviewed the content of her slides with CEO David Craig, who had been pleased. She had rehearsed with CSO Bobby Cash, CMO Anne Rodriguez, and other C-level leaders who’d been involved in data analytics initiatives to one extent or another since the previous March. She was confident that potential objections were addressable.
The first Exalted Enterprises board meeting of the new year felt momentous, but not as high-stakes as it had seemed nine months before, when Pam was confident but not yet assured that her analytics projects would triumph.
Eventually, all the attendees arrived and took seats around the large oval boardroom table and, after a few opening items over which the board president presided, it was Pam’s moment of truth. David nodded at her with that same look of confidence he had shown at their dinner meeting more than a year earlier. Now he was even more certain he’d made the right choice. Anne gave a quick thumbs-up, and Bobby winked, elbowing Chloe, seated beside him. Thomas Ashcroft sat on the opposite end of the room, tight-lipped, serious, and oblivious to all this silent bonding.
Pam rose and walked to the lectern.
“Good morning, everyone,” ...
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