CHAPTER 7

Professional Services

Professional services enterprises provide a variety of services through efforts of time and work. These businesses include temporary placement firms, accounting firms, law firms, management consultants, administrative assistance contracting firms, computer consulting firms, office cleaning services, or any other type of organization that bills for its services. Many enterprises that are not exclusively service providers may have need for the models in this chapter because they may provide professional services in conjunction with their other product offerings. For example, firms that provide tangible or intangible goods may provide professional services to support their product offerings. This chapter focuses on the information requirements for enterprises that provide professional services.

Professional services enterprises are concerned with such issues as the following:

  • How can we deliver the highest value of service to our clients?
  • How can we improve our profit margins and reduce the costs of the professionals that we use?
  • How can we increase our revenues and the volume of our services?
  • What types of market differentiation can we offer?
  • How can we deliver projects on time and within our budgets?

To answer these types of questions, professional services enterprises need to track information about the following:

  • The people and organizations they are concerned with, such as their clients, other professional service providers, such as subcontractors ...

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