The Decency Code: The Leader's Path to Building Integrity and Trust

CHAPTER 2

CORPORATE CULTURE AND EMPLOYEE ENGAGEMENT

“Everyone’s reputation is made on a daily basis. There are little incremental things—worthwhile efforts, moments you were helpful to others—and after a lifetime, they can add up to something.”

—CHESLEY B. “SULLY” SULLENBERGER

Passengers on a delayed Air Canada flight were frustrated. Air Canada Flight 608 left Toronto on March 5, 2019, on its way to Halifax, Nova Scotia. But poor weather in Halifax closed the airport, so Flight 608 was diverted to a small airport in Fredericton, where its passengers ended up sitting on the tarmac for more than four hours. There was a snowstorm, it was late, ...