CHAPTER 6
DECENCIES ARE CONTAGIOUS
“How people are treated increasingly determines whether a company will prosper and even survive.”
—ED LAWLER
Hospitals around the country have learned the value of decency especially well because they have measured the costs imposed by doctors and staff who are indifferent to decency. Indifference to decency leads to bad outcomes: breakdowns in process, more medical errors, more lawsuits, resentful patients, resentful juries, and costlier judgments.
Every hospital has its share of what the medical industry calls “temperamental doctors.” Read this as rude and arrogant doctors. These doctors may be technically ...
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