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The Decision to Trust: How Leaders Create High-Trust Organizations by Robert F. Hurley

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Appendix D

Systemic Trust Interventions

Trust Factor Systemic Interventions
Increase Power
  • Penalize any use of coercive power (retribution, threat) that does not enhance trust. (Note that fines and prosecution by authorities to enforce laws enhances trust.)
  • Create low-risk mechanisms for voice (networking Web sites, ombudsman, open door policy, employee surveys, dialogue meetings, and the like).
  • Provide concrete mechanisms for recourse in the event of violations (for example, litigation, appeal to ombudsman, appeal to regulatory bodies, arbitration, appeal to self-regulatory industry association groups).
  • Create vehicles for stakeholders to influence policy and decisions (for example, town hall meetings, hearings, participative decision-making ...

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