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The Decision to Trust: How Leaders Create High-Trust Organizations by Robert F. Hurley

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Chapter Five

Tools for Diagnosing, Building, and Repairing Trust

With a deeper understanding of trust comes the realization that all people, groups, and organizations are untrustworthy at certain times and under certain circumstances. A senior executive leading a seminar on trust opened the discussion by telling the group that although she loved her husband and trusted him completely with their children, she did not trust him at all with the family's finances. As an expert on the DTM, using a multidimensional approach to trust, she was able to accept her husband as being neither totally trustworthy nor totally untrustworthy. She limited her assessment of her husband's untrustworthiness to home finances, on the basis of his past track record ...

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