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The Decision to Trust: How Leaders Create High-Trust Organizations by Robert F. Hurley

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Chapter Eight

Building Trust Within Teams

Have you ever been dependent on a group or team of people in which there was no trust? You knew that others would affect your success or failure, but they could not be counted on. Deliverables were late, of poor quality—or not completed at all. I hope that you have also been part of a group or team in which there was high trust. You knew others had your back, which relieved some of the stress. You didn't have to be the hero every day; someone would always step up and help the group succeed. Less stress, and teammates with whom to celebrate the success—what could be better?

Organizations create working groups, task forces, and teams to accomplish goals that require diverse talents and capabilities. Collaboration ...

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