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The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced
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The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced

by CSCMP, Nada Sanders
December 2013
Intermediate to advanced content levelIntermediate to advanced
192 pages
5h 33m
English
Pearson
Content preview from The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced

6. Metrics and Frameworks for Assessing Performance

Importance of Metrics and Measurement

Most of us have heard some version of the standard performance measurement slogans: “What gets measured gets done”; “If you don’t measure results, you can’t tell success from failure”; “If you can’t recognize success, you can’t learn from it; if you can’t recognize failure, you can’t correct it”; “If you can’t measure it, you can neither manage it nor improve it.” Although these are slogans, or clichés, they underscore the reality of managing a business and the importance of measuring performance. This is especially true when managing operations.

Just consider the area of quality management. When a company promises and delivers on quality, there is a good ...

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Publisher Resources

ISBN: 9780133438673Purchase book