Introduction

The discipline and practice of supply chain management (or SCM as it is frequently known) continue to rapidly evolve. Such evolution challenges current and future managers to keep up with trends, new analytical techniques, and world-class best practices. In truth, most managers struggle with that challenge, and constantly request senior-level management to provide them with realistic scenarios wherein they can learn and improve their skill set.

SCM spans a wide array of functional activities ranging from business forecasting, supply management, and demand planning (which occur well in advance of business-customer interactions) to order fulfillment and post-sales service (which happen as or after interactions are complete). Those ...

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