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The Definitive Guide to Warehousing: Managing the Storage and Handling of Materials and Products in the Supply Chain by Brian C. Keller, Scott B. Keller, CSCMP

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5. Personnel

Introduction

Hiring, training, and retaining good people are salient factors in the success of warehouse operations. The labor force skill level and motivation level defines the upper limits of efficiency that is attainable. Competent leadership is imperative in today’s business environment. Warehouse managers and supervisors must not only be technically grounded in all aspects of warehouse operations, but they must also be skilled personnel managers and motivators. A trained workforce requires resources and a dedication of management to continually enhancing employee skill sets. Together managers and the workforce establish the culture of the respective warehouse. A well-structured and well-understood performance appraisal system ...

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