Skip to Main Content
The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations
book

The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations

by Amydee M. Fawcett, CSCMP, Stanley E. Fawcett
January 2014
Intermediate to advanced content levelIntermediate to advanced
224 pages
6h 24m
English
Pearson
Content preview from The Definitive Guide to Order Fulfillment and Customer Service: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations

5. Implementing an Enabling Technology Strategy

Opening Story: The Allure of Technology

October 25

At the Espresso Machine

“Good morning, Diane,” Paul said smiling. “It certainly is a beautiful day.”

Diane’s glance was chilling as she replied, “It’s raining and it’s nasty cold. You call that beautiful?”

“Not exactly,” Paul admitted, “but I’ll be leading our discussion on IT in the task-force meeting later this morning. What more could I ask for—except a hot cup of cocoa? By the way, Diane, do you mind if I ask a touchy question?”

“I suppose I’m game. What’s on your mind?” Diane queried.

“That was a gutsy move to pull the five-year SC technology plan. What were you thinking that led you to opt out of your meeting with the strategic planning committee ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced

The Definitive Guide to Manufacturing and Service Operations: Master the Strategies and Tactics for Planning, Organizing, and Managing How Products and Services Are Produced

CSCMP, Nada Sanders

Publisher Resources

ISBN: 9780133453881Purchase book