Case 1. The Salvation Army in Dallas: The Supply Chain Challenges of a Non-Profit Organization1

1 This case was developed solely for the purpose of classroom discussion. Some details of the case, including names of the organizations, have been disguised. This case is not intended to serve as endorsements, sources of academic or business data, or illustrations of effective or ineffective management of the personnel or organization.

Arunachalam Narayanan

University of Houston, Houston, Texas, USA;

In October 2011, Major Carl Earp of the Salvation Army Adult Rehabilitation center was discussing the goals for the upcoming fiscal year with his advisory council. His goal was to generate enough revenue from the Salvation Army’s ...

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