Case 6. Cisco Systems, Inc.: Supply Chain Risk Management1

1 The authors prepared this case as a basis for class discussion.

María Jesús Sáenz and Elena Revilla

MIT-Zaragoza International Logistics Program, Zaragoza, Spain;

IE Business School, Madrid, Spain;

“In an increasingly networked world, supply chain risk management is top of mind in global organizations as well as key differentiator for leading value chain organizations.”

—John Chambers, Chairman and CEO, Cisco Systems

James Steele, program director for supply chain risk management at Cisco Systems, Inc. (Cisco), woke up one morning in March 2011 with an urgent phone call from one of the risk managers and member of one of Cisco’s supply chain ...

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