I think we have all experienced it before. You are talking to a virtual assistant or typing into a chatbot, and the virtual agent doesn’t understand what you mean. It asks you to repeat yourself, it returns a fallback, or worse it gives you the wrong answer! That’s a lousy customer experience. When this happens too much, you risk the chance that your visitors are not coming back; “that bot doesn’t work.” As a matter ...
© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
L. BoonstraThe Definitive Guide to Conversational AI with Dialogflow and Google Cloudhttps://doi.org/10.1007/978-1-4842-7014-1_1313. Collecting and Monitoring Conversational Analytics
Lee Boonstra1
(1)
AMSTERDAM, Noord-Holland, The Netherlands
Get The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
