© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
L. BoonstraThe Definitive Guide to Conversational AI with Dialogflow and Google Cloudhttps://doi.org/10.1007/978-1-4842-7014-1_1

1. Introduction to Conversational AI

Lee Boonstra1  
(1)
AMSTERDAM, Noord-Holland, The Netherlands
 

A chatbot is a user interface designed to simulate conversation with human users online. The word is a combination of the word chat (a conversation) and robot.

Conversational user interfaces like chatbots or voice-activated conversational UIs (like Siri, Google Assistant, or Alexa, but also robots in phone conversations) are trendy nowadays. Ten years ago, everyone wanted to build mobile apps; now it’s the time everyone made or is working ...

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