© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
L. BoonstraThe Definitive Guide to Conversational AI with Dialogflow and Google Cloudhttps://doi.org/10.1007/978-1-4842-7014-1_7

7. Building Voice Agents

Lee Boonstra1  
(1)
AMSTERDAM, Noord-Holland, The Netherlands
 

Let’s discuss voice bots. Typically, when we think of chatbots for voice, we would think of smart assistants, such as the Google Assistant, Alexa, or Siri. But there’s actually another famous business case where you can use virtual agents for—bots in contact centers and telephony lines.

Since Google Assistant and Dialogflow are both Google products, you wouldn’t be surprised that deploying voice bots to the Google Assistant is so easy.

The Dialogflow ...

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