The Definitive Guide to Conversational AI with Dialogflow and Google Cloud: Build Advanced Enterprise Chatbots, Voice, and Telephony Agents on Google Cloud

Appendix: An Introduction to Dialogflow CX

Dialogflow had a name change at the end of 2020; it’s now called Dialogflow Essentials (Dialogflow ES) to make room for another Google Cloud Conversational AI tool: Dialogflow Customer Experience (Dialogflow CX) . Dialogflow CX is an alternative development suite for building conversational UIs and will exist next Dialogflow ES. Google will continue to support Dialogflow ES since it has a huge user base.

By the time of writing this book, Dialogflow CX is a fresh new product. Although this book contains lots of information on how to use Dialogflow ES, I do want to end this book with some additional information on Dialogflow CX. By having the knowledge of Dialogflow ES and by reading this appendix, you ...