CHAPTER 4: SERVICE DESIGN METRICS
Metrics for service design processes provide the capability to evaluate designs of new or changed services for transition into an operational state. These metrics are used to objectively assess the effectiveness of new or changed service designs to deliver the intended service capabilities. The metrics sections for this chapter are:
Design co-ordination metrics
Service catalog metrics
Service level management metrics
Availability management metrics
Capacity management metrics
IT service continuity management metrics
Information security management metrics
Supplier management metrics.
Design co-ordination metrics
Service design activities must be properly co-ordinated to ensure the service design goals and objectives ...
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