Purely in your interests, not in mine, I must make it clear to you that you would be making the biggest mistake of your lives if you were to consider the fact that I have spoken to you with an open heart and mind a sign of personal weakness or a diminution of official authority.
—José Saramago, All the Names
To think is easy. To act is hard. But the hardest thing in the world is to act in accordance with your thinking.
—Goethe, Faust
Which Way, Max?
A crucial assumption has snuck its way into our real-world implementations of bureaucracy: the assumption that employees are recalcitrant and therefore must be coerced into doing what is right. Bureaucracy ...
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