In relation to their systems most systematisers are like a man who builds an enormous castle and lives in a shack close by; they do not live in their own enormous systematic buildings.
—Søren Kierkegaard, Journals
No one, wise Kublai, knows better than you that the city must never be confused with the words that describe it.
—Italo Calvino, Invisible Cities
Bureaucracy Adds Business Value
The sequence of activities, forms, and approvals of a bureaucratic workflow make up a value stream, like any other. It’s a manufacturing process that produces compliance, which the organization believes has value. It may or may not; if that compliance is a product ...
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