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The Design for Trustworthy Software Compilation Understanding Customer Needs: Software QFD and the Voice of the Customer by Richard E. Zultner, Peter C. Patton, Bijay K. Jayaswal

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Problems with Traditional QFD Applied to Software

Traditional QFD applied to software had a number of problems. Some of these were not problems with QFD itself but rather, with a limited understanding of QFD or a weak implementation approach. What went wrong, at times, when traditional QFD was applied to software?

Traditional QFD Failures

Some software project teams failed in their attempt to apply QFD because they lacked training and they had no support by experienced Software QFD practitioners during their first Software QFD project. Of course, any powerful method can fail with inadequate training or support, so this is not a fault of QFD, but there were a number of failures of this type when software organizations first tried to do Software ...

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