Chapter 5. Processes for Developing Customer-Centered Sites
This chapter takes the patterns, principles, and techniques of customer-centered design as described in Chapters 2 through 4 and places them in the context of a complete Web site design process. Think of this chapter as a rough guide to designing, implementing, and maintaining a Web site. You probably have a design process that you use today, and you might say that it’s good enough. What we offer is not a quick fix, but a program that will make any Web site you design more useful, usable, reliable, and satisfying for customers.[1]
Our goal is to provide a general process that you can use when creating or updating a Web site—something that will help you focus your time and energy on clear ...
Get The Design of Sites: Patterns for Creating Winning Web Sites, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
