Design an HR Architecture for the Differentiated Workforce

WE HAVE EMPHASIZED the importance of ensuring that a firm’s workforce strategy—and its workforce—is as differentiated as its business strategy. Developing a differentiated workforce requires that the HR management policies and practices a firm adopts be differentiated as well, not just by business strategy but, more important, by strategic capability—the bundle of information, technology, and people needed to execute your strategy.

Making meaningful and lasting changes in your workforce management systems requires a clear understanding of why change is necessary, how to change, and an action plan to ensure that it happens. It is important to create a system not only where the ...

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