CHAPTER 7

Make It Happen in Practice

Creating a Differentiated Workforce at the American Heart Association

FOR MANY OF US who are sports fans, every season is an exercise in frustration. Often before the season is even over, we talk of “next year.” Where do we need to make a change? Who should go? Who should we add? Should we focus on the draft or free agency? As sports fans, we think we know what changes our team should make because we all think we know the game. When it comes to workforce strategy, most line managers and HR professionals understand that the game has probably changed, but they aren’t quite clear about the new rules. As a result, change is slow and often in the wrong direction. In this book, we have revealed the new rules of ...

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