September 2013
Intermediate to advanced
358 pages
9h 31m
English
For my greatest teachers, my children:
Tzophia, Amaya, and Navon
You are my glorious crowns.
To actually improve user experience in a sustainable way—that is, while achieving business goals—we need to help organizations deal with the revolutionary changes that the web has created in their business models, operational structures, and customer relationships. Denial isn’t a strategy.
—Jonathan Kahn
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